Truck repair breakdown service faq

Truckers Assist provides roadside truck and trailer repair and breakdown assistance service for owner operators and trucking fleets within the United States and Canada. Our service is available 24/7/365. Stuck on the road? Whether you call us, or find search for help using our online registry, we'll be able to assist you with your breakdown.

With our extensive network of qualified service providers, we usually have some available within minutes of your breakdown location.

The services we provide include: Mobile Truck and Trailer Repair, Mobile Tire Repair and Replacement, Towing and Recovery Services, Reefer Repair, Re-fuelling, Windshield repairs, Locksmiths and many others.

If you use another website to locate truck repair services, here are few things you should consider.

• Many of the listing websites sell advertising space to service providers – their primary objective is not to provide you with the fastest breakdown service at a reasonable price.
• Key Benefits in using our service are:

1. Save Money!

All vendors in our network are mandated to provide pre-determined service rates that are exclusive to Truckers Assist.

2. Get Your Truck Back On the Road Faster!

Service providers are dispatched within 10 minutes of us receiving your call. Our service providers have a consistent track record of arriving at or before the stated time (typically within 45 minutes), as Truckers Assist calls are prioritized.

3. Get Peace of Mind!

All our service providers undergo rigorous screening to qualify to become part of our network. Furthermore, we have implemented a process to continuously monitor their performance on several key metrics, such as quality, pricing, and punctuality.

4. No Risk!

Our service is available 24/7 every day of the year and you will always reach a live person, giving you peace of mind that help is only a phone call away. You know the service rates upfront.

If your fleet has a breakdown group or a dispatch team that handles breakdowns 24/7, Truckers Assist can bring immense value to your organization. The high costs of staffing and operating a 24/7 call center, can affect your bottom line. Your core business is transportation and Truckers Assist’s is efficiently provisioning and managing the roadside breakdown process.

Most fleets begin experiencing immediate savings of time and money when they use our breakdown assistance service. With the email notification and reporting features of our service, your fleet is always aware of the status of the repair and you will also receive valuable weekly, monthly reports to help you track your over the road maintenance costs.

Truckers Assist, provides breakdown assistance for Semi-Trucks, Box Trucks, most types of Trailers, Intermodal Chassis, Refrigeration Units, Construction Equipment, RVs and Buses.

Truckers Assist does not provide breakdown service for cars and mini-vans.

Truckers Assist provides breakdown assistance in the continental United States and Canada.

Quality is one of the most important requirements that fleets and owner operators have of any service provider. At Truckers Assist, we take great pride in our “Quality Assurance” Process. This process has been in place at Truckers Assist since day one and has been an integral element of our breakdown assistance service. As a result of our Quality Assurance process, we are able to ensure a high rate of customer satisfaction amongst fleets and drivers. Some of the key elements of our Quality Assurance process, that a vendor must comply with are:

• Length of time the service provider has been in business
• Whether the service is performed to DOT and MTO standards
• Service provider carries adequate Commercial General Liability Insurance
• Process for handling calls after hours
• Service providers rates have to be in line with regional industry standards
• Service ticket performance rating

After each breakdown job, a service provider is evaluated on 4 criteria: Timeliness, Quality of work, Professionalism, Price. If a service provider does not maintain a minimum of a 4 star rating (on a 5 scale) on more than two occasions, they are suspended from our network until corrective action is taken This allows us to provide fleet and drivers with a consistent experience regardless of where they need roadside service in the USA or Canada – resulting in numerous calls for breakdown assistance from satisfied repeat customers.

Truckers Assist does not charge any membership /enrolment fees. Once registered, you only pay for each dispatch request and the vendor fee, with no markups!

No. There is no need to pre-register to use our service. You can call our toll-free number when you experience a breakdown and we can register you at that time.

For you convenience, we recommend that you pre-register (link for Fleet / Owner Operator from), and we will mail you a Preferred Membership card.

Truckers Assist is a fully transparent and cost-effective centralized approach to managing your fleet's roadside repairs. With a network of vendors, no hidden fees, and a dedicated team, we help you keep your trucks running.

Our comprehensive service providers specialize in Mobile Truck & Trailer Repair, Towing, Tire service / replacement, Reefer Repair, Refuelling and many other services.

Maintenance Staff / Drivers / or Dispatch only need to call one toll-free number 1-888-635-0005 for service anywhere across the USA and Canada – 24/7 365 days a year.

Other breakdown companies require long-term contracts with monthly fees and per occurrence dispatch fees which can exceed $40.

Some other breakdown also may hold back 5-7% of a service provider’s invoice. Truckers Assist does not do that. There is no incentive for a service provider to overcharge you. We monitor the process from beginning to end. You will be provided the rates for service upfront before the service provider is dispatched out.

For any tire related jobs, where a fleet’s national account is used, Truckers Assist will arrange for the service through its extensive network of Mobile Tire Repair service providers. Most of our tire service providers service one or more Tire National Accounts. The fleet will be billed directly by the Tire manufacturer.