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Breakdown Assistance Services
If you work in the trucking industry, you know how much of a hassle a vehicle breakdown can be. No matter what situation you find yourself in, Truckers Assist has convenient roadside assistance and services available to address your issue immediately. Whether we help you get through a crisis over the phone, or dispatch a service provider to your location to help you with towing or repairs, we’ve got you covered.
Our team has all the necessary insurance, certifications, and designations to help you in any situation. We partner with service providers throughout North America, and provide multiple dispatch options at your fingertips. By joining our membership service, you can save on services each year and get access to our expert partner technicians. As a result, you can reduce your transportation and towing costs and better protect your vehicle.
We offer roadside services like tractor and trailer mechanical repairs, towing and recovery services, tire service and repairs, reefer repairs, and more. We know that towing is an essential service these days, which is why we have flexible towing options, including light, medium, and heavy-duty towing, flatbed towing, winch towing, and short and long-distance hauling. With our solutions, you can reduce your downtime and access the latest and most remarkable technologies and services.
Other Benefits of Our End-to-End Solutions
Our customers and partners have chosen to work with us for over a decade due to our affordable and convenient end-to-end solutions. Here are some of the benefits when you work with Truckers Assist:
24/7 Response Team
Our team of specialists are available at all hours of the day to respond to any of your urgent needs. Whether you need assistance with mechanical issues, or tire and towing, we will be there to help you.
Expert Technicians
Our technicians undergo rigorous training so that you know you’ll be in good hands. They handle everything from mechanical work to major repairs. Each member of our team takes the extra time to ensure that your equipment is handled carefully.
Simplified Billing Options
At Truckers Assist, we simplify the billing process for your added convenience. Our billing systems have sophisticated EDI and API processes so that we can better streamline your services.
Prioritizing Your Urgent Needs
Roadside breakdowns can be a major hassle in your daily operations. You may experience missed deliveries, lose out on profits, or receive complaints from your clients. At Truckers Assist, we know how valuable your time is, which is why we get you operating again as quickly as possible. That way, you can make your deliveries on time and enhance your customer experience efforts.
Here’s what separates us from the competition:
Advanced Diagnostics
When you land into trouble and give us a call, one of our skilled mechanics will analyze each aspect of the event. Then, they will evaluate the situation and arrange for the right service provider to meet you at your location.
Tailored Services
We know that every business is different and that our protocol should meet your demands. That’s why we have electronic instructions for each service professional so that they can get you up and running in no time while performing their tasks efficiently.
Regular Communication
When you find yourself in an urgent situation, not knowing what’s happening with the service company can only add to the stress. We ensure that we keep up the communication with you by providing updates in real-time throughout each step. For even more accessibility, we provide updates through text messages, emails, and a secure login platform.
Advanced Technology
Our roadside assistance process is backed by some of the most technologically advanced equipment available in the trucking industry. We use a phone system that has the ability to make inbound and outbound calls so that our supervisors can better manage the available staff members who pick up these calls, as well as how many clients are on hold and how long they have been there. In essence, our sophisticated phone systems organize our call volume to shorten your wait time.
We also know that matching you with the right service provider is vital. With our roadside assistance, it is essential to dispatch a technician who is within your area, further reducing your waiting time. That’s why we use an advanced internal rating system that finds a provider for each individual case. When utilizing this internal rating system, we consider proximity and customer preference, internal rankings, and technician availability and compatible skills for the job.
Detailed Invoicing
We always want to be transparent in the way that we do our invoicing process. Each invoice that we receive from a provider is audited to ensure that prices are accurate. Our process operates through our professional and ethical billing department. These experts review each invoice in detail and enter the information into our advanced system with VMRS coding. This process ensures that everyone in the service supply chain is aware of what occurred during the repair event.
To take this oversight even further, we also carry out operational audits and price compliance audits for each invoice so that you will know you are getting every essential service, with no hidden costs. If you find that the charges are too high for your market, we have no problem requesting a more accurate invoice from the service provider. By taking this step, it reduces your worry, and you can rest assured that billing is being handled without having to intervene yourself.
Affordable Rates
We know that constant repairs can get expensive, which is why we offer some of the most affordable rates in North America. Our costs are based on local area market rates, and we do everything we can to meet current pricing in your location, while also keeping in mind your specific vehicle and unique situation.
Trust Us to Help You With Your Roadside Assistance
If you are interested in our roadside assistance and services, do not hesitate to get in touch with us, and we will address your questions and concerns. Our friendly customer service team can take you through the process, explain our membership options, and tell you more about the solutions that we offer.
